Effective Date: February 23, 2026
At LUMAN, we respect your mission and your privacy. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our platform. We operate on a “need-to-know” basis, ensuring your data is handled with the same precision as our gear.
1. INFORMATION WE COLLECT
We collect information to ensure the successful delivery of your equipment and to improve our platform’s performance.
- Order Information: When you make a purchase, we collect your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
- Device Information: We automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
- Operational Correspondence: Any communication sent to our “Contact Us” or support channels is retained to provide better mission-critical assistance.
2. HOW WE USE YOUR INFORMATION
We use the collected information generally to fulfill any orders placed through the Site. Additionally, we use this information to:
- Communicate with you regarding order status or technical updates.
- Screen our orders for potential risk or fraud.
- Provide you with information or advertising relating to our products or services (only when in line with the preferences you have shared with us).
- Optimize and improve the Site’s functionality.
3. SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties only to help us use your information as described above. For example:
- We use service providers to power our online store.
- We use analytics tools to help us understand how our customers use the Site.
- Legal Compliance: Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.
4. DATA SECURITY & RETENTION
Your data is stored securely. When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. We utilize industry-standard encryption to protect your sensitive data during transmission and at rest.
5. YOUR RIGHTS
If you are a resident of certain jurisdictions (such as the EU under GDPR or California under CCPA), you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the information below.
6. CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
7. CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by the contact us page.
